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Digital Conference Frequently Asked Questions

What to Expect
This conference will be live-streamed to you over October 5-6. The material will be presented in real-time for you to tune in and watch. For those who cannot join live due to scheduling conflicts, the lecture material will also be available to watch for one week following the conference (until October 11).

Technology

What technology will I need to view the conference?

You will only need a computer and a reliable internet connection. ACBC recommends watching on a desktop or laptop. If you are unable to access a desktop or laptop, a tablet should suffice. We do not recommend watching on a mobile phone.

What kind of browser should I use?

We recommend using Google Chrome. If you have any issues, first refresh your page. Then, clear browser cookies.

What internet speed will I need?

We recommend a minimum of 10 Mbps. This is standard for most internet providers.

Refunds and Registration

Can I transfer my registration?

Yes, you are able to transfer your registration to someone else free of charge. Contact the ACBC office at info@biblicalcounseling.com to transfer your registration. Transfers are the responsibility of the two parties involved. ACBC is not responsible to arrange payment for transferred tickets.

What is the refund policy?

Up to September 1, a 100% refund will be given if requested. No refunds will be given after September 1st, 2020.

What if I pre-ordered the conference audio?

If you pre-ordered the conference audio, that will be made available to you after the conference, which will include all the related materials to your pre-order.

What if I signed up for a special meal?

We are unable to facilitate any of our normal special meals this year. If you signed up for a special meal that had a registration fee, you will receive a 100% refund. The ACBC office will contact you to facilitate this refund.

When is the registration deadline?

You may register up until the conference begins on Monday, October 5 at 8 a.m. PST.

How do I change my breakout session?

1. Click here to sign back into your account

2. You will need to use the email address under your registration as well as your confirmation number.

3. Once signed in, you should click “Modify” and go to the page of breakout sessions. There you can select which breakouts you would like to attend

4. Make sure to click “Next” until you can click “Finish” so that it saves.

How do I access the digital conference?

You will access the digital conference via the confirmation number you received in your confirmation email, and your email address. ACBC will send out detailed instructions closer to the conference date.

General

Who can attend?

ACBC’s conference is designed to encourage and equip the church. All are welcome to attend.

What does the registration fee cover?

The registration fee covers admission to all plenary sessions, 5 breakouts, and an exclusive conference box.

Can I register by mail or pay by check?

Online is the only method allowed for registrations. However, we can accept payment via check. If accessing the internet to register is not a possibility, call our office at 816-282-2836 for assistance or with any related questions.

When will I get confirmation of my registration?

When registering, you will receive a confirmation on the screen when you complete your registration; this will be followed by an email confirmation. The code in your confirmation email will be how you access the digital conference. All logistics for the conference will be communicated via email.

Can my children view the conference with me?

Yes, children can view the digital conference with you. Please note that some of the material may not be appropriate for small children. If your child is over 18, please register them in order to attend the event.

Will any of the plenary sessions be live streamed for free this year?

No, only paid attendees will be able to view the sessions.

Lodging and Travel

There will no longer be a hotel block, as the Annual Conference has transitioned to a digital format. If you have reserved a room under ACBC’s hotel block at the Airtel Plaza, ACBC will be canceling all room reservations on this list. You will receive a cancelation email. If you have booked a hotel independently (outside of this block), you will need to cancel your hotel reservation.

There will be no need to travel, unless you desire to move from room-to-room in your house.

Other Questions

What is a “session?”

A session at ACBC typically includes worship and a plenary talk.

Is reserved seating available?

You will have the best seat in the house for every session.

Is interpretation available?

We will no longer be able to offer translation/interpretation for this conference.

Will session or day passes be available?

No.

My question isn’t listed above—how can I get an answer?

Contact info@biblicalcounseling.com.